1. Introduction
MerkleCap ("we," "our," "us") respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.
2. Information We Collect
| Type | Examples |
|---|---|
| Identity Data | Name, date of birth, government ID, passport (for KYC) |
| Contact Data | Email address, phone number, residential address |
| Financial Data | Bank account details, crypto wallet addresses, transaction history |
| Technical Data | IP address, device type, browser, login times, cookies |
| Usage Data | Platform interactions, trading activity, staking preferences |
3. How We Use Your Information
To verify your identity (KYC/AML compliance)
To process transactions and provide services
To communicate updates, security alerts, and support
To detect and prevent fraud or unauthorized activity
To improve our platform and user experience
To comply with legal and regulatory obligations
4. Data Sharing & Disclosure
We do not sell your personal data. We may share data with:
- Regulatory authorities when required by law
- Service providers (payment processors, cloud hosting, compliance tools) under strict confidentiality agreements
- Professional advisors (auditors, lawyers) for legitimate business purposes
5. International Transfers
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place (Standard Contractual Clauses, adequacy decisions, or binding corporate rules).
6. Data Security
We implement:
256-bit encryption for sensitive data
Multi-factor authentication access controls
Regular security audits and penetration testing
Strict internal access policies
No system is 100% secure, but we continuously update our measures.
7. Data Retention
We retain your data for as long as your account is active and for up to 5 years after closure to comply with legal and regulatory requirements (anti-money laundering laws).
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate data
Delete your data (subject to legal holds)
Restrict or object to processing
Data portability
Withdraw consent
Submit requests to: support@merklecap.com
9. Cookies
We use cookies to:
Keep you logged in
Analyze platform usage
Personalize your experience
You can manage cookie preferences in your browser settings. Disabling cookies may limit platform functionality.
10. Children's Privacy
MerkleCap is not intended for users under 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this policy periodically. Material changes will be notified via email or platform notice. Continued use constitutes acceptance.
12. Contact Us
For privacy inquiries:
Email: support@merklecap.com